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Ulster Bank Customers Report Money Missing From Their Accounts

Ulster Bank Customers Report Money Missing From Their Accounts

Ulster Bank says "human error" led to money not showing in some customers' accounts.

"I have just had my card declined".

"Please do not resend the payment as we are working to get these processed as soon as possible".

"Look, it is a real worry for anybody". Cause a lot of panic to people.

Account holders began reporting issues to Ulster Bank on Monday, with hundreds of complainants informing the bank of their issues via social media.

Describing it as a "disgraceful situation" Sinn Féin's finance spokesman Pearse Doherty called for the bank to appear before the Oireachtas Finance Committee while it was described as a "cause of serious concern" by Fianna Fail finance spokesman Michael McGrath.

"We now hear stories of individuals getting text messages from Ulster Bank to inform them that they're overdrawn despite the fact that it was the bank themselves that have disappeared their own customers own money". Extraordinary how often this kind of issue happens with this bank.

"In some cases, customers may well have missed vital payments as a result of the bank's failure".

"Six years ago, we were reassured by Ulster Bank and the Central Bank that the problem was sorted".




The bank noted that not all customers were affected by the current issues.

The bank adds that emergency cash is available for impacted customers.

It emerged today that transactions made since last Friday disappeared from some customers' accounts.

"Card has been declined checked the app and shows my balances not as they should be", another customer said. Emergency cash is available in branch or via telephony.

It also insisted that no customers will be left out of pocket.

Large numbers of the bank's customers have reported that their salaries have vanished from their accounts, while direct debits have not been paid.

Ulster Bank tweeted a statement earlier today, saying it was aware of the issue and that its team was working hard to remedy it.

It is believed that the "glitch" affects transactions that have been applied to customers' accounts since April 20.

The bank issued an updated statement on Tuesday afternoon in which it said the problems arose as a result of a mistake by a staff member.


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