Science

Apple facing class action lawsuit over defective MacBook Pro keyboards

Apple facing class action lawsuit over defective MacBook Pro keyboards

This was first spotted by AppleInsider, which also has access to the lawsuit statement.

Apple is facing a class action lawsuit over claims the hardware maker knew that the "butterfly" keyboard on its MacBook range was defective, but rolled out the device anyway. With Apple not responding to the petition quickly enough, angry Apple fans wasted no time leaping to launch another class action.

The suit states that the design of the keyboard is such that it resists very little amounts of debris or dust, which leads to unregistered keystrokes. "Though it appears to function normally when new, the MacBook has a defective keyboard. When the MacBook's butterfly keyboard fails, the keys stick and no longer register keystrokes".

That petition - which cites among others the highly regarded writer and UI designer John Gruber, who has called the keyboard "one of the biggest design screwups in Apple history" - is gaining steam again today, presumably fueled by this new lawsuit.




The flatter keyboards were first introduced on the 12-inch MacBook in 2015 and the reception to them has been split down the middle. The company even stated that it is 'four times more stable'. Both laptops feature the company's butterfly keyboard mechanism, an ultra low-profile switch advertised as both more responsive and robust than traditional scissor-type components.

The claim takes after a reiteration of grievances crosswise over client discussions, authority media and an appeal to with more than 21,000 marks encouraging Apple to review the Mac PCs discharged since late 2016.

In 2015 Apple presented another key switch system that enabled it to create a console considerably more slender and with a littler measure of movement. For example, support documents detail a method of cleaning the keyboard with a can of compressed air, a technique that rarely works, according to those who have experienced serious complications.

Non-Apple avenues of repair are practically nonexistent for this problem as well, as third-party or aftermarket repair shops have no access to the parts necessary to fix the issue. This is a serious problem if accurate, and Apple should ideally bear responsibility for its failures. Among other remedies, they're asking that any participants of the suit are given compensation to cover any costs involved in fixing the notebooks, including the cost of purchasing a replacement. They are demanding Apple to publicly acknowledge the design issues with its butterfly keyboard.