Entertaiment

Facebook promises to fix its content moderation policy

Facebook promises to fix its content moderation policy

Facebook has admitted to a number of content moderation failures uncovered by a reporter from the United Kingdom broadcaster Channel 4 who went undercover as a Facebook content moderator and found that the company was failing to delete abusive content.

At Cpl Resources, the company used by Facebook for its moderators since 2010, the undercover reporter is repeatedly told that graphic and violent content is allowed to remain on the site - as long as those posting it do not include a description that endorses the image.

When asked if such posts were classed as hate speech, Lord Allan said they were "right on that line" but "we've not defined it as hate speech if you are expressing a view about the government's immigration policy".

Some may say it's the company's policy makers that serve as the gatekeepers, but an upcoming documentary could point to the content moderators as the true enforcers. Facebook did eventually ban the group in March. But more popular pages, including those of activists like Tommy Robinson, are protected from those rules, instead elevated to a second tier of moderation where in-house Facebook staff, rather than external contractors, take the decision on whether or not to take action.

CEO of Retail Excellence, Lorraine Higgins today said that, based on the documentary, the group has chose to suspend its partnership with Facebook until further notice. Creating a safe environment where people from all over the world can share and connect is core to Facebook's long-term success.

In a blog post published today, Monika Bickert, Facebook's vice president of global policy management, referring to the documentary, said: "It's clear that some of what is in the program does not reflect Facebook's policies or values and falls short of the high standards we expect. If not, we just pretend that we are blind and we don't know what underage looks like", a trainee told the under-cover reporter.




Is this a lack of accountability on the part of Facebook, or are they simply safeguarding the right to free speech for all their users, despite how toxic they may be?

In the scenario, trainees were told the video should be "marked as disturbing" (MAD) but not taken down.

"If you're going to have an advertising based business, you need them to see the ads, so you want them to spend more time on the site", he said, reports the Sun.

A year later, Facebook published its own versions of the guidelines, offering the first detailed look at its rulebook in more than a decade of operation. We take these mistakes in some of our training processes and enforcement incredibly seriously and are grateful to the journalists who brought them to our attention.

Facebook has taken heat from critics on multiple fronts, whether in terms of its efforts to battle fake news or its mishandling of user data during its interaction with now-defunct political consultancy Cambridge Analytica. "We are providing additional training and are working to understand exactly what happened so we can rectify it".


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